Agentic Web Census

August 2026by Omitsis

English

Technologies · August 2026

Which CRM is readiest for AI agents?

17 measured, averaging 21.6% against 19.9% for the web overall. (Customer Relationship Management) Systems that help manage customer interactions

Best first

How to read these figures

The colour says what a bar IS, not how it scores: the accent is the one this page is about, grey is everything it is compared with, and the hollow bar is the web overall — the ruler, not a rival. Whether a figure is above or below the rest of the web is in the number and in the arrow beside it.

Every figure here comes from a sample, not from counting every site — so it carries a margin: how much it could move if we had happened to sample different pages. A figure measured on a thousand pages has a wide margin; one measured on a hundred thousand has a narrow one. It matters for one thing: two figures that differ by less than the wider of their margins are not one above the other, they are tied. That is why nothing here has a position number.

TechnologyAWCSMonth by month
Kustomer

Kustomer

Sample
n=2
Coverage
100.0%
Margin
±37.48
The web overall
19.9%

Two figures closer together than ±37.48 are tied, not ranked.

Kustomer scores 76.7%76.7%
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Gladly

Gladly

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

Gladly scores 53.3%53.3%
Gladly: 2 months, up▲ +53.3
Salesforce Desk

Salesforce Desk

Sample
n=7
Coverage
77.8%
Margin
±20.03
The web overall
19.9%

Two figures closer together than ±20.03 are tied, not ranked.

Salesforce Desk scores 45.7%45.7%
Salesforce Desk: 4 months, no significant change= +5.7
Astute Solutions

Astute Solutions

Sample
n=4
Coverage
80.0%
Margin
±26.50
The web overall
19.9%

Two figures closer together than ±26.50 are tied, not ranked.

Astute Solutions scores 42.8%42.8%
Astute Solutions: 3 months, up▲ +42.8
Intercom

Intercom

Sample
n=40
Coverage
88.9%
Margin
±8.38
The web overall
19.9%

Two figures closer together than ±8.38 are tied, not ranked.

Intercom scores 32.0%32.0%
Intercom: 4 months, no significant change= +4.7
Salesforce Service Cloud

Salesforce Service Cloud

Sample
n=2
Coverage
66.7%
Margin
±37.48
The web overall
19.9%

Two figures closer together than ±37.48 are tied, not ranked.

Salesforce Service Cloud scores 26.7%26.7%
Salesforce Service Cloud: 3 months, no significant change= +26.7
Zoho

Zoho

Sample
n=154
Coverage
94.5%
Margin
±4.27
The web overall
19.9%

Two figures closer together than ±4.27 are tied, not ranked.

Zoho scores 25.3%25.3%
Zoho: 4 months, up▲ +4.6
Salesforce

Salesforce

Sample
n=120
Coverage
93.8%
Margin
±4.84
The web overall
19.9%

Two figures closer together than ±4.84 are tied, not ranked.

Salesforce scores 22.4%22.4%
Salesforce: 4 months, no significant change= +2.5
HighLevel

HighLevel

Sample
n=38
Coverage
95.0%
Margin
±8.60
The web overall
19.9%

Two figures closer together than ±8.60 are tied, not ranked.

HighLevel scores 18.8%18.8%
HighLevel: 4 months, down▼ −10.6
Channel.io

Channel.io

Sample
n=4
Coverage
100.0%
Margin
±26.50
The web overall
19.9%

Two figures closer together than ±26.50 are tied, not ranked.

Channel.io scores 11.7%11.7%
Channel.io: 4 months, no significant change= +11.7
amoCRM

amoCRM

Sample
n=6
Coverage
100.0%
Margin
±21.64
The web overall
19.9%

Two figures closer together than ±21.64 are tied, not ranked.

amoCRM scores 8.9%8.9%
amoCRM: 4 months, no significant change= −12.4
Bitrix24

Bitrix24

Sample
n=24
Coverage
100.0%
Margin
±10.82
The web overall
19.9%

Two figures closer together than ±10.82 are tied, not ranked.

Bitrix24 scores 2.2%2.2%
Bitrix24: 4 months, no significant change= −2.8
CiviCRM

CiviCRM

Sample
n=2
Coverage
100.0%
Margin
±37.48
The web overall
19.9%

Two figures closer together than ±37.48 are tied, not ranked.

CiviCRM scores 0.0%0.0%
CiviCRM: 2 months, no significant change= 0.0
Neon CRM

Neon CRM

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

Neon CRM scores 0.0%0.0%
Neon CRM: 2 months, no significant change= −9.0
Pipedrive

Pipedrive

Sample
n=3
Coverage
100.0%
Margin
±30.60
The web overall
19.9%

Two figures closer together than ±30.60 are tied, not ranked.

Pipedrive scores 0.0%0.0%
Pipedrive: 3 months, no significant change= −13.3
Richpanel

Richpanel

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

Richpanel scores 0.0%0.0%
Richpanel: 3 months, no significant change= −46.7
Slate

Slate

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

Slate scores 0.0%0.0%
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