Agentic Web Census

August 2026by Omitsis

English

Technologies · August 2026

Which Live chat is readiest for AI agents?

38 measured, averaging 20.2% against 19.9% for the web overall. Tools that allow for real-time customer support

Best first

How to read these figures

The colour says what a bar IS, not how it scores: the accent is the one this page is about, grey is everything it is compared with, and the hollow bar is the web overall — the ruler, not a rival. Whether a figure is above or below the rest of the web is in the number and in the arrow beside it.

Every figure here comes from a sample, not from counting every site — so it carries a margin: how much it could move if we had happened to sample different pages. A figure measured on a thousand pages has a wide margin; one measured on a hundred thousand has a narrow one. It matters for one thing: two figures that differ by less than the wider of their margins are not one above the other, they are tied. That is why nothing here has a position number.

TechnologyAWCSMonth by month
Qualified

Qualified

Sample
n=2
Coverage
100.0%
Margin
±37.48
The web overall
19.9%

Two figures closer together than ±37.48 are tied, not ranked.

Qualified scores 80.0%80.0%
Qualified: 4 months, up▲ +71.1
Ada

Ada

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

Ada scores 53.3%53.3%
—
Comm100

Comm100

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

Comm100 scores 53.3%53.3%
Comm100: 3 months, up▲ +53.3
HappyFox Live Chat

HappyFox Live Chat

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

HappyFox Live Chat scores 53.3%53.3%
HappyFox Live Chat: 2 months, no significant change= +26.7
LivePerson

LivePerson

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

LivePerson scores 53.3%53.3%
LivePerson: 4 months, up▲ +53.3
Chatra

Chatra

Sample
n=3
Coverage
100.0%
Margin
±30.60
The web overall
19.9%

Two figures closer together than ±30.60 are tied, not ranked.

Chatra scores 46.7%46.7%
Chatra: 4 months, no significant change= −4.4
Octane AI

Octane AI

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

Octane AI scores 46.7%46.7%
Octane AI: 2 months, no significant change= +2.2
Gorgias

Gorgias

Sample
n=13
Coverage
100.0%
Margin
±14.70
The web overall
19.9%

Two figures closer together than ±14.70 are tied, not ranked.

Gorgias scores 45.9%45.9%
Gorgias: 4 months, down▼ −19.5
ApexChat

ApexChat

Sample
n=5
Coverage
100.0%
Margin
±23.70
The web overall
19.9%

Two figures closer together than ±23.70 are tied, not ranked.

ApexChat scores 42.7%42.7%
ApexChat: 4 months, no significant change= −1.8
ManyChat

ManyChat

Sample
n=6
Coverage
100.0%
Margin
±21.64
The web overall
19.9%

Two figures closer together than ±21.64 are tied, not ranked.

ManyChat scores 34.8%34.8%
ManyChat: 3 months, up▲ +28.1
Tidio

Tidio

Sample
n=17
Coverage
89.5%
Margin
±12.85
The web overall
19.9%

Two figures closer together than ±12.85 are tied, not ranked.

Tidio scores 34.0%34.0%
Tidio: 4 months, no significant change= +7.7
Re:amaze

Re:amaze

Sample
n=20
Coverage
95.2%
Margin
±11.85
The web overall
19.9%

Two figures closer together than ±11.85 are tied, not ranked.

Re:amaze scores 32.0%32.0%
Re:amaze: 4 months, no significant change= +9.3
HubSpot Chat

HubSpot Chat

Sample
n=31
Coverage
91.2%
Margin
±9.52
The web overall
19.9%

Two figures closer together than ±9.52 are tied, not ranked.

HubSpot Chat scores 23.1%23.1%
HubSpot Chat: 4 months, no significant change= −3.3
Smartsupp

Smartsupp

Sample
n=9
Coverage
100.0%
Margin
±17.67
The web overall
19.9%

Two figures closer together than ±17.67 are tied, not ranked.

Smartsupp scores 22.5%22.5%
Smartsupp: 4 months, no significant change= +13.9
Crisp Live Chat

Crisp Live Chat

Sample
n=22
Coverage
91.7%
Margin
±11.30
The web overall
19.9%

Two figures closer together than ±11.30 are tied, not ranked.

Crisp Live Chat scores 20.5%20.5%
Crisp Live Chat: 4 months, no significant change= −2.6
WhatsApp Business Chat

WhatsApp Business Chat

Sample
n=1,562
Coverage
94.7%
Margin
±1.34
The web overall
19.9%

Two figures closer together than ±1.34 are tied, not ranked.

WhatsApp Business Chat scores 18.9%18.9%
WhatsApp Business Chat: 4 months, up▲ +1.6
Zendesk Sunshine Conversations

Zendesk Sunshine Conversations

Sample
n=3
Coverage
100.0%
Margin
±30.60
The web overall
19.9%

Two figures closer together than ±30.60 are tied, not ranked.

Zendesk Sunshine Conversations scores 17.8%17.8%
Zendesk Sunshine Conversations: 4 months, no significant change= −8.9
GetButton

GetButton

Sample
n=15
Coverage
100.0%
Margin
±13.68
The web overall
19.9%

Two figures closer together than ±13.68 are tied, not ranked.

GetButton scores 17.3%17.3%
GetButton: 4 months, no significant change= +11.3
Tawk.to

Tawk.to

Sample
n=76
Coverage
96.2%
Margin
±6.08
The web overall
19.9%

Two figures closer together than ±6.08 are tied, not ranked.

Tawk.to scores 16.3%16.3%
Tawk.to: 4 months, no significant change= +2.4
Chatwoot

Chatwoot

Sample
n=10
Coverage
100.0%
Margin
±16.76
The web overall
19.9%

Two figures closer together than ±16.76 are tied, not ranked.

Chatwoot scores 15.3%15.3%
Chatwoot: 4 months, no significant change= −8.8
Podium

Podium

Sample
n=10
Coverage
100.0%
Margin
±16.76
The web overall
19.9%

Two figures closer together than ±16.76 are tied, not ranked.

Podium scores 12.6%12.6%
Podium: 4 months, no significant change= −13.8
LiveChat

LiveChat

Sample
n=32
Coverage
94.1%
Margin
±9.37
The web overall
19.9%

Two figures closer together than ±9.37 are tied, not ranked.

LiveChat scores 11.6%11.6%
LiveChat: 4 months, no significant change= −3.0
Facebook Chat Plugin

Facebook Chat Plugin

Sample
n=43
Coverage
93.5%
Margin
±8.08
The web overall
19.9%

Two figures closer together than ±8.08 are tied, not ranked.

Facebook Chat Plugin scores 10.8%10.8%
Facebook Chat Plugin: 4 months, no significant change= +3.0
JivoChat

JivoChat

Sample
n=57
Coverage
96.6%
Margin
±7.02
The web overall
19.9%

Two figures closer together than ±7.02 are tied, not ranked.

JivoChat scores 4.4%4.4%
JivoChat: 4 months, no significant change= −2.1
Apple Business Chat

Apple Business Chat

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

Apple Business Chat scores 0.0%0.0%
—
CoRover

CoRover

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

CoRover scores 0.0%0.0%
—
Front Chat

Front Chat

Sample
n=2
Coverage
100.0%
Margin
±37.48
The web overall
19.9%

Two figures closer together than ±37.48 are tied, not ranked.

Front Chat scores 0.0%0.0%
Front Chat: 4 months, down▼ −53.3
Glassix

Glassix

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

Glassix scores 0.0%0.0%
Glassix: 3 months, down▼ −53.3
iAdvize

iAdvize

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

iAdvize scores 0.0%0.0%
iAdvize: 3 months, no significant change= −17.4
Leadster

Leadster

Sample
n=2
Coverage
100.0%
Margin
±37.48
The web overall
19.9%

Two figures closer together than ±37.48 are tied, not ranked.

Leadster scores 0.0%0.0%
Leadster: 4 months, no significant change= −17.8
LiveAgent

LiveAgent

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

LiveAgent scores 0.0%0.0%
LiveAgent: 4 months, no significant change= 0.0
MyLiveChat

MyLiveChat

Sample
n=2
Coverage
100.0%
Margin
±37.48
The web overall
19.9%

Two figures closer together than ±37.48 are tied, not ranked.

MyLiveChat scores 0.0%0.0%
MyLiveChat: 4 months, no significant change= 0.0
Oct8ne

Oct8ne

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

Oct8ne scores 0.0%0.0%
Oct8ne: 4 months, no significant change= −8.9
Olark

Olark

Sample
n=4
Coverage
100.0%
Margin
±26.50
The web overall
19.9%

Two figures closer together than ±26.50 are tied, not ranked.

Olark scores 0.0%0.0%
Olark: 4 months, down▼ −38.3
Pure Chat

Pure Chat

Sample
n=4
Coverage
100.0%
Margin
±26.50
The web overall
19.9%

Two figures closer together than ±26.50 are tied, not ranked.

Pure Chat scores 0.0%0.0%
Pure Chat: 4 months, no significant change= 0.0
VirtualSpirits

VirtualSpirits

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

VirtualSpirits scores 0.0%0.0%
VirtualSpirits: 2 months, no significant change= 0.0
Yandex.Messenger

Yandex.Messenger

Sample
n=1
Coverage
100.0%
Margin
±53.00
The web overall
19.9%

Two figures closer together than ±53.00 are tied, not ranked.

Yandex.Messenger scores 0.0%0.0%
—
Zendesk Chat

Zendesk Chat

Sample
n=7
Coverage
100.0%
Margin
±20.03
The web overall
19.9%

Two figures closer together than ±20.03 are tied, not ranked.

Zendesk Chat scores 0.0%0.0%
Zendesk Chat: 4 months, no significant change= −10.6